Refundable items

We are confident that you will be happy with your order, but if for any reason you are unhappy with your product, or no longer want it, you can return it to us for a full refund as long as:
  • the item is returned within 14 days of receipt
  • the item is unopened, in it's original packaging and in a resaleable condition
If you would like to return an item, please contact us letting us know that you want to cancel your order. Please note that you will have to cover the direct cost of returning the product and we recommend you use a signed-for delivery service with proof of postage.
If your product is faulty, please do not throw it away before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to. 


    Non-refundable items

    If your order includes wedding stationery that has been personalised to your specific requirements, then this item will become non refundable as the product cannot be be resold due to its bespoke nature.
    If there is an issue with your order however please get in contact with us and we will do our best to rectify the situation for you. To avoid disappointment, please check whether a product is refundable or non-refundable before placing your order.